Returns & Refunds Policy
If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer returns or exchanges within 30 days of receiving your order. You can return your products for store credit, a different product, or a refund to the original payment method.
Please note the following exceptions to our return and exchange policy:
- Returned items must have tags still on and be returned in original packaging
- Returned items must have no visible signs of wear or use
- Custom Items can only be returned for damage or mistakes made by PicFoams.com. Returns cannot be made for poor quality or resolution of photos that customer uploaded, or for mistakes that customer has made during order process.
To initiate a return or exchange, please complete the following steps:
- Email us at email@example.com and please explain why you want to return or exchange your products.
- We will answer your email within 24 hours or sooner.
- Once we have approved your return, please re-pack your items in the original packaging and send back to us:
- Inspirational Cut Outs - PicFoams
- 780 West Lake Lansing Road
- SUITE 800-LOWER LEVEL
- East Lansing, MI 48823
- You are responsible to pay for the return shipping cost. We will pay for re-shipping your replacement products.
- Once we receive your returned items, you will receive your refund or store credit within 24 hours or your replacement product within one week.
- Your are responsible only for return shipping fees. We will pay for re-shipping your replacement products.
- Please email us at firstname.lastname@example.org, if you have any further questions.